Care
After your platform has been launched, it’s time to enjoy the show. Thanks to our proactive monitoring, you’re well aware of how your new platform is scoring. With our support and maintenance offering, we unburden you from the maintenance of the platform so you can focus on your core business.
Depending on your needs and wishes, we offer three care packages. Have a look...
The Run pack is a basic package that covers the basic needs to keep your app running.
- tailor made service desk
- limited number of credits
- standard SLA (9/5)
- 24/7 monitoring
- proactive OS functional screening
The Improve pack is a package that covers the basic needs and more to keep your app running and improve where needed.
This includes:
- run pack +
- proactive OS functional fixes
- proactive OS
- visual screening
- extensive number of credits
- API monitoring
- analytics and dashboards
This pack is made for tailormade partnerships. It includes everything from the Run pack and Improve pack with some great extras on top. It is important to understand that this pack is specifically designed on the needs of the customer.
- improve pack +
- unlimited number of credits
- proactive OS visual fixes
- analysis and recommendations of new OS features
- extended analytics
- strategic roadmaps
- extended SLA possibilities
