European Accessibility Act 2025
On June 28, 2025, the European Accessibility Act (Directive 2019/882) officially takes effect, marking a big step toward a more inclusive digital world. While the previous Web Accessibility Directive focused mainly on public-sector organizations, the EAA now extends accessibility requirements to private-sector products and services, e-commerce platforms, banking apps, and self-service terminals like ATMs and ticket machines.
Bank Van Breda saw this as an opportunity to improve their digital experiences for everyone. That’s why we teamed up with Bank Van Breda to conduct an Accessibility Audit. Our UX designer and Accessibility expert took a deep dive into their mobile app and client portal, ensuring they meet the accessibility standards and provide an inclusive experience for all users.
Identifying obstacles and opportunities
A detailed examination of the mobile app and client portal helped uncover potential usability challenges that could hinder a smooth and inclusive user experience. By analyzing navigation patterns, contrast ratios, and alternative text implementation, we were able to highlight critical areas for improvement for example.
Benchmarking for best practices
To provide a broader perspective on industry standards, we compared Bank Van Breda’s platforms with other top banking applications. This benchmarking exercise revealed key insights and opportunities for optimization, ensuring that Bank Van Breda could enhance its digital banking experience to meet the highest standards.
Concrete recommendations for improvement
The audit resulted in a set of clear recommendations to enhance usability and accessibility. These included improving color contrast, optimizing keyboard navigation, ensuring alternative text for images, and enhancing screen reader compatibility for example. By implementing these improvements, Bank Van Breda can offer a more user-friendly and inclusive online banking experience.
A true partnership
One of our designers has been collaborating with Bank Van Breda for years now, shaping their internal tools for maximum efficiency. From building a comprehensive design system to crafting intuitive UX/UI designs for new features, our work ensures a seamless experience for their teams. This partnership prioritizes user-friendliness and continuous improvement at every step.