Belfius, one of Belgium’s leading banks, wanted to ensure its mobile banking apps remained future-proof despite already impressive user satisfaction scores. As their technical partner, we support Belfius with continuous improvements, new features, and innovation workshops that keep them ahead of the curve in a rapidly evolving digital landscape.
Although the Belfius mobile app has 1000 new app users every day, and a 99% user satisfaction, Belfius is serious about staying up to speed with the latest trends and technical evolutions.
To meet Belfius’ ambitions, we became an embedded part of their mobile development team, focused on iterative improvements and proactive feature planning.
This custom setup allowed us to build a flexible and scalable mobile architecture, ready to accommodate both user feedback and new digital innovations.
icapps is part of Belfius’ mobile development team, that is in charge of updating and optimizing existing features, adding new features and redesigning the apps to make it even more user-friendly. With 1000 new app users every day and a 99% user satisfaction, there is no actually need to do this, but Belfius is very serious about staying up to speed with the latest trends and technical evolutions.
In our role as technical partner, we are constantly keeping an eye at room for improvement and advising Belfius on relevant updates and optimizations. Features like logging in through touch ID or the Today Extension for iPhone (that is also available on the login screen in the Android app) are a great example of our advisory efforts. Of course we also collaborate in actually developing these new features, updating existing features and optimizing the apps in every possible way.
icapps’ and Belfius’ partnership goes further than this. Through innovation workshops, our digital specialists share their experience and expertise with the Belfius management, and we don’t just mean CTO’s. A truly innovative approach only works if everyone is on board. We translate trends like React, Internet of Things and chatbots to the context of the customer to make them see how they can adopt them and extract real business value.
We’d be happy to tell you more about our work, as well as the possibilities for your organization.