The approach
With just under six weeks to solve the dispatching problem, we allocated three dedicated product teams to work in parallel. After initial stakeholder workshops, we prioritized usability and speed-to-market using an agile development approach with continuous feedback loops.
We started with low-fidelity wireframes and validated them through user testing with both dispatchers and cleaning crew members. This UX-driven method ensured the apps fit real-world needs from day one. By coordinating closely with all stakeholders, we were able to avoid scope creep and deliver a fully functional MVP, ready to go live, within the tight timeframe.
3 apps, 1 goal
We created three complementary apps to help Mobility Masters streamline their aircraft cleaning workflow and improve coordination between dispatchers and cleaning teams.
The web app gave dispatchers a clear, real-time overview of all planes needing cleaning, making it easy to assign tasks based on team availability.
The mobile app allowed cleaning crews to access up-to-date schedules and task details, so they always knew where to be and what to do.
A third app served as a communication bridge, enabling quick, real-time updates between dispatchers and teams on the tarmac.
Focus on usability
To make our cleaning system for Brussels Airlines more efficient and user-friendly, we added a history tab. This feature lets the cleaning crew log unexpected events like spills or stains, and upload photos or videos for context. All data is stored in a centralized database, giving both the cleaning team and the airline easy access to real-time information.
This helps teams address issues quickly, avoid delays, and maintain high cleaning standards. It also supports better decision-making for dispatchers and improves overall efficiency.
We’ll continue improving the system in close collaboration with Multi Masters Group and are exploring a future partnership with their parent company, Samsic.
A truly unique project
Working on a project for Brussels Airport was an exciting challenge for our software team. Many of us had never built solutions for an airport before, so navigating the strict regulations, security protocols, and need for real-time coordination was a learning curve. But from the start, we saw the potential to make a real impact.
On the go-live day of the three apps we developed, we joined the Mobility Masters team on the tarmac to support the cleaning crews using our software. Seeing our solutions streamline their workflows in real time was incredibly rewarding. We answered questions, fixed minor issues, and gained valuable insights into their day-to-day needs.
The project was both demanding and fulfilling, a unique experience that left us proud and eager to take on similar challenges in the future.
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