Connective is an Antwerp-based technology company that offers digital transaction management solutions for financial and government institutions. That is a mouthful, but simply put there are three key ingredients involved. First of all, they take care of digitizing all of an organization’s documents and data.
Secondly, they help them build and manage digital workflows. If a certain document needs to be signed by different parties in a specific order, Connective will automate this process. Finally they ensure that all documents are digitally signed in a legal way without compromising on user experience. For some transactions, like most business agreements, an ‘advanced’ signature is sufficient. For other, like a loan or life insurance, a ‘qualified’ signature is preferable.
Front end development: think like the users
The software does not require a lot of user interface but it is quintessential for the processes to be fine-tuned based on the customer’s way of working. User experience is key in guaranteeing a flawless change management. “icapps succeeded very well in making the front-end of our software as user-friendly as can be. They really put themselves in the shoes of the employees we are building the software for. Whether it is a financial institution or a police district, all possible workflow scenarios were taken into consideration,” says Eric Bohner, Founder and CEO at Connective.
Next step: enabling mobile document management
The best proof of customer satisfaction is when users start asking for more. This is what happened with Connective’s easy-to-use software, confirms Eric Bohner: “After a while our customers asked about the possibilities on mobile. They wanted to be able to use the digital transaction software on mobile devices as well. We again turned to icapps to take on this challenge. By building software development kits (SDK) icapps enabled our customers to easily integrate the digital transaction processes in their mobile apps. This means they can for example use their mobile phones or tablets to sign documents whenever and wherever they are.”