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Samsic

Optimizing airplane cleaning operations with a custom app and web portal.

Samsic, an international service company, was looking for a more efficient way to manage aircraft cleaning at Lisbon Airport. Their existing processes were time-consuming and prone to errors. We developed a custom app & web portal that streamlined workflow, provided real-time visibility and improved collaboration between teams.

Tech

Challenge

Samsic managed aircraft cleaning tasks manually, leading to inefficiencies and miscommunication between ground teams. They needed a digital solution to streamline planning, task coordination, and reporting, all while keeping up with dynamic flight schedules, changing gates, and complex shifts.

Their key challenge: creating a scalable system that could adapt to operational complexity and provide real-time insights for both planners and field workers.

The solution

We developed a cross-platform solution tailored to Samsic’s operational needs at Lisbon Airport.

Mobile app for field teams – built in Flutter, enabling on-the-ground staff to access task details, deadlines, and gate locations in real time.

Web portal for planners – developed with React, offering live dashboards, shift coordination tools, and operational overviews.

Backend in Node.js – ensures fast and secure data exchange with airline schedules and Samsic’s internal systems.

Real-time sync – allowing teams to instantly react to last-minute changes, delays, and overlapping flights.

Our approach

We kicked off the project with a strategic alignment phase, building on the success of earlier work for Mobility Masters, a Samsic subsidiary. From there, we moved into agile development with a focus on speed, flexibility, and collaboration.

Our method:

  • Strategic workshops to define priorities and technical requirements.

  • Agile sprints to keep the project iterative and adaptable to new needs.

  • Wireframes and early testing to validate the app’s structure with end users.

  • Remote collaboration – although we never met Samsic’s team in person, frequent online check-ins kept us aligned and productive.

The outcome

The new app delivered immediate operational benefits:

  • Fewer delays and errors thanks to automated task planning and real-time updates.
  • Improved visibility and communication across teams with live dashboards.
  • On-site staff now work more efficiently, navigating multiple flight assignments with ease.

The result? A scalable, intuitive system that transforms how Samsic manages critical cleaning operations and lays the groundwork for expansion to other airports.

Key features in the app

  • Flight management: Real-time updates on flight schedules, delays, and locations.

  • Shift coordination: Streamlined task allocation based on airport sections and team availability.

  • Fieldworker app: A mobile solution for on-the-ground teams, providing task details and locations.

This app sets a foundation for expansion into other airports, showcasing its scalability and potential for broader applications.

"

Once we got started, everything flowed smoothly. Their feedback was quick, and communication was efficient.

Tijs Backend developer at icapps

Collaboration insights

Working with Samsic was smooth and efficient. Despite the time zone difference with their Lisbon team, communication was clear and productive. The collaboration began with some challenges, particularly around defining technical aspects like shift logic. However, these hurdles were resolved through open discussions and iterative improvements.

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